Please note: Frozen orders will only be shipped Monday through Wednesday. If you order a frozen item after 12p.m. Wednesday, it will be shipped the following Monday, if not a holiday.


  1. Add frozen item(s) to the Shopping Bag.

  2. Enter coupon code (if applicable) and click/touch the link to view the Frozen Shipping Policy terms. Select the checkbox if you agree and continue with Checkout as normal.

  3. In the Shipping Details section, enter the correct shipping address and check the “Delivery method” below the Shipping Details section.

    1. If “UPS Ground (2 days)” is listed as an option, it’s OK to select that delivery method. (NOTE: UPS does not guarantee shipment within 2 days even if shown.)

    2. If choosing “UPS Ground” shows 3 days or more, you must choose “UPS Second Day Air (2 days)”. (UPS does not ship to P.O. Box addresses.)

  4. The appropriate Shipping Pack and ice packs will be used for your order.


NOTE: is not responsible for product thawing before arrival nor for delays by the shipper.

Orders that have frozen products will only be shipped Monday - Wednesday.  Frozen product shipments should take no more than 2 days. Any longer and the level of thawing increases dramatically. To mitigate delay, review the UPS image below to determine if your location is within a 2-day shipping time for Ground Delivery. If not, you should choose UPS 2-Day Air. Best practice -Check the delivery time while going through the order process and adjust as required.

Be sure to have the correct shipping address entered. Regardless of where items are shipped, make sure someone will be available to receive the product so it does not sit outdoors.

NOTE: Some thawing may occur during shipment. This product can be re-frozen.

PACKAGING: ships frozen product in a cardboard box with added insulation. Ice Packs are required for all frozen product shipments to help reduce thawing.

We use sweat free refrigerant gel ice packs to prevent moisture damage to the product, box or packing material. Frozen orders will include 2 to 3 gel packs per box.

Gel packs contain earth-friendly, non-toxic ingredients. Feel free to reuse the packs for any appropriate use. Gel packs come in two sizes (12 & 24 oz.) and in some cases we may add a single large pack in place of two smaller packs.

 Map below shows Business days in transit from:  HENDERSONVILLE, TN 37075 for UPS Ground shipments.